Now you can receive real time notifications based on the threshold you set via email or directly into the Slack channel of your choice. Here at Workato, we’ve been working with the folks at Zendesk to come up with a solution that can easily fit any use case. Well, Zendesk users rejoice because this is a dilemma no longer! It’s the age old catch-22: You want to be alerted about important things but you don’t want to receive a bunch of pesky notifications. Tags and custom fields can’t selectively notify you. For example, if the number of e-mails coming into your company are roughly around 10 per day, and chats are about 30, you know that if this spikes up to say 100, then you would want a notification to let management know to adjust staffing based upon those thresholds.

Tags and custom fields can help organize your incoming tickets but they can’t alert you by volume, which unfortunately means they can easily become a nuisance. Whether you’re a customer service rep, product manager, or CEO of an SMB you need to stay on top of any issues and keep your customers happy.

Zendesk slack integration